Course Introduction
Course Introduction
Module 01 - Power Systems
Power Systems
Characteristics
Characteristics, continued
Alternating and Direct Current
Characteristics, continued 2
PC Power Supply
Voltage Selection Switch
Live Demo - PC Power Supply
Live Demo - Voltage Selection Switch
Standard Outputs
Power Connectors
Peripheral Power Connector
Floppy Power Connector
SATA Power Connector
Wire Colors
Live Demo - Wire Colors
Motherboard Power Connectors
Static Electricity
Preventing Static Buildup
Preventing Static Discharge
Safety Precautions
Installing a Power Supply
Selecting the Voltage
An AC Signal
Power Problems
Power Conditioning
UPS Software
Electrical Measurements
Using a Multimeter
Other Measures
Power Supply Problems
The Power_Good Signal
Module 01 Review
Module 02 - CPUs and Motherboards
CPUs and Motherboards
Firmware
CMOS
CMOS Configuration
CMOS Utility Access Examples
BIOS Configuration Procedure
BIOS
CMOS Configuration, continued
CMOS Configurable Settings
CMOS Settings, continued
Demo - Updating your PC's BIOS Settings
Inside the Case
Live Demo - Outside the Computer
Live Demo - Inside the Computer
Chipsets
Northbridge and Southbridge
Northbridge/Southbridge, continued
CPU Packaging
PGA Package
SECC Package
Packages
Packages, continued
Sockets and Slots
Sockets and Slots, continued
Pentium with MMX CPU and Socket 7 Socket
CPU Performance
CPU Design Characteristics
CPU Characteristics, continued
Multiple-Processor Support
Processor Specifications
Cooling Techniques
CPU Installation
CPU Retaining Clips
Installing a CPU
Live Demo - Replacing a CPU
Motherboards
Motherboard Installation
Installing a Motherboard
The CMOS Battery
Replacing CMOS Battery
Live Demo - Replacing the CMOS Battery
BIOS Related Problems
BIOS Updates
Flashing the BIOS
BIOS Update Guidelines Recovering from a Failed Update
POST Related Problems
Beep Codes
Numeric Codes
Logo Screen
The Boot Process
The Boot Process, continued
CMOS Related Problems
Motherboard and CPU Problems
Module 02 Review
Module 03 - Memory Systems
Memory Systems
Memory
Measuring Memory
Larger Memory Units
Memory Types
Volatile vs. Non-Volatile Memory
Dynamic vs. Static Memory
Asynchronous vs. Synchronous
Memory Installation Considerations
Banking Requirements
Proper Handling
Inserting Memory Modules
Removing a Module
Package Types
Package Types: Desktops
Package Types: Laptops
Package Types: Printers
Demo - Legacy Memory Modules
Live Demo - New Memory Modules
Notebook Memory
Live Demo - Notebook Memory
Shared Video Memory
Memory in Handheld Computers
Monitoring Memory Usage
Demo - Monitoring Memory Usage
Optimizing the Page File
Demo - Changing the Size of the Windows Page File
Memory Testing
Memory Related Problems
Module 03 Review
Module 04 - Expansion Cards
Expansion Cards
Buses
Buses, continued
VESA Local Bus
Expansion Bus
Expansion Bus Types
PCI Bus Slots
Video Bus
An AGP Video Bus Slot
The Riser Bus
Three Riser Standards
Live Demo - Identifying Graphics Connections
System Interaction
Interaction Mechanisms
Interrupts
Viewing Process
Demo - Examining Running Processes
Device Manager
IRQs
Device Manager: IRQs
I/O Addresses
Device Manager: I/O Addresses
Base Memory Addresses
Typical Base Memory Addresses
Device Manager: Base Memory
DMA Channels
Device Manager: DMA Channels
Resource by Device Type
Demo - Device Manager
Safe Handling
Drivers
Installing an Expansion Card
Installing an Expansion Card, continued
Video Adapters
Video Adapter Slot Types
Live Demo - Installing a Video Adapter Card
Sound Cards
Installation of Sound Cards
Updating Drivers
Demo - Searching For and Installing Updated Drivers
Video Card Problems
Sound Card Problems
Troubleshooting Serial Connections
Troubleshooting Parallel Connections
Troubleshooting PS/2 Connections
Troubleshooting USB Connections
Troubleshooting IEEE 1394 Connections
Troubleshooting Wireless Connections
Troubleshooting Multimedia Connections
Loopback Plugs
Module 04 Review
Module 05 - Data Storage Devices
Data Storage Devices
Physical Installation
ATA Drive Identification
SCSI Drive Identification
Chassis Installation
Data Cable Connections
Power Cable Connections
Solid-State Drives
Solid-State Drive Advantages
Magnetic Drive Advantages
Hard Drive Connections
Drive Preparation Steps
Low-Level Formatting
Partitioning
Partition Types
Partitioning Utilities
Formatting
File Systems
FAT File System
NTFS File System
FAT vs. NTFS
Disk Management
Demo - Partitioning and Formatting a Hard Drive
Fault Tolerance
RAID Levels
RAID Levels, continued
Choosing a RAID Level
Striped Volumes
Mirrored Volume
RAID-5
RAID-5, continued
Software and Hardware RAID
Hardware RAID Advantages
Demo - Exploring Fault Tolerance
CD Drive Components
Live Demo - CD Drive Components
Other CD Drive Components
CD Drive Speeds
DVD Drives
DVD Types
Blu-Ray Drives
Optical Drive Installation
Optical Drive Connections
Drivers
USB Flash Drives
USB Flash Drives, continued
Hot-Swapping
Live Demo - Hot-Swapping
Booting From Flash Drive
Floppy Controller Resources
Floppy Drive Cable
Floppy Drive Cable, continued
Floppy Controller Connectors
File Organization Problems
Defragging
Defrag.exe
Demo - Running defrag.exe
Checking a Disk for Errors
Chkdsk
Demo - Running chkdsk.exe
Recovering Disk Space
Demo - Using Disk Cleanup
Recovering Deleted Files
Third-Party Diagnostic Utilities
Troubleshooting Hard and Floppy Drives
Troubleshooting CD Drives
Troubleshooting DVD and Blu-Ray Drives
Troubleshooting External/Removable Drives
Module 05 Review
Module 06 - Printers and Scanners
Printers and Scanners
Printer Maintenance
An Inkjet Printer
Inkjet Cartridge Print Heads
Inkjet Printers
Laser Printer
Live Demo - Performing Printer Maintenance Tasks
Consumables
Demo - Install Local Printer / Optimize Printing / Browse Printer Properties
Scanner Maintenance
Printer Troubleshooting
Testing the Application
Testing the Printer
Operating System and Drivers 1
Connections
Connections, continued
Dark Images
Light or Weak Images
Repetitive Image Defects
Ghosting and Shadows
Smearing
Banding
Focus
Voided Areas
Registration, Jitters, Skew
Misaligned Color Registration
Weak Color, Missing Color
Vertical and Horizontal Lines
Black or Blank Pages
Transport/Feed Issues
Transport/Feed Causes
Scanner Troubleshooting
Application
Operating System and Drivers 2
Scanner Connections
Image Quality Issues
Faxing Issues
Module 06 Review
Module 07 - Mobile Computing
Mobile Computing
Windows Mobility Center
Power-Saving Modes
Power Lights
Power Plans (Vista)
Demo - Configuring Power Settings
Sleeping and Hibernating Notebooks
Replacing Components
Hot-Swappable Components
PC Card Types
Type II PC Card
Live Demo - Using PC Cards
Bus Connections
Card and Socket Services
Safely Remove Hardware
Non Hot-Swappable Components
Mini PCI Card
Upgrading Memory
Drives
Network Adapters and Modems
Other Components That May Need To Be Replaced
Peripherals
Notebook Computer Issues
Display Issues
Notebook Computer Issues, continued
Troubleshooting Power Problems
Power Issues with Handhelds
Module 07 Review
Module 08 - Windows Management
Windows Management
The Command Line Utility
Directory Structures
Windows Default File Structure
Navigation
Command (cmd)
Dir
/a:attributes
/o:sortorder
Wildcard Characters
Chdir (cd)
Windows Explorer
Help
Demo - Command Prompt
Demo - Navigating a Directory Tree
Creating Directories 1
Spaces in Commands
Demo - Creating Directories
Copying Directories 1
Copy
Xcopy
Copying in Windows Explorer
Windows Explorer in Vista
Windows Explorer in XP
Directory Structure
Navigating Directories
Creating Directories 2
Copying Directories 2
Removing Directories
Demo - Copying a Directory and Its Contents
Removing Directories, continued
Demo - Removing Directories
Creating Text Files
Creating a Text File with Edit
Creating a Text File in Notepad
Editing Text Files
Editing a Text File with Edit
Editing a Text File in Notepad
Demo - Create and Edit Text file
Volume Mounting
Demo - Mounting a Volume
Services
The Services Console
Service Properties
Demo - Configuring Windows Services
The Net Command
Demo - Using the Net Command
The Startup Program Group
Demo - Observing the Startup Program Group
Regional and Language Settings
Demo - Exploring Regional and Language Settings
Indexing
Demo - Modifying Indexing Settings
Technical Requirements
Personalization Settings
Demo - Personalizing the Appearance of Windows
Windows Aero
Windows Aero Features
3D Windows Flip
Troubleshooting Windows Aero
The Sidebar with Gadgets
The Gadget Gallery
Gadget Settings
Remote Assistance
Remote Desktop
Connecting to Remote Desktop
Demo - Making a Remote Desktop Connection
Module 08 Review
Module 09 - Windows Maintenance
Windows Maintenance
Resource Overview
Performance Monitor
Performance Objects
Bottlenecks
Demo - Monitoring Performance
Configuring Performance Monitor
Demo - Customizing Performance Monitor
Reliability Monitor
Task Manager
Task Manager Tabs
Task Manager in Windows Vista
The Applications Tab
Demo - Monitoring Applications
The Processes Tab
The Networking Tab
The Users Tab
Windows Diagnostics 1
Event Viewer
Windows Logs
Event Information
Event Types
An Event Properties Dialog Box
Demo - Viewing the Event Logs
Sorting Events
Filtering Events
Backups
Backup and Restore Center
Backup Modes
BackupTypes in Windows XP
Windows Backup in Windows Vista
Scheduling Automatic Backups
Demo - Scheduling a Backup
Restoring Files
System Restore
Demo - Creating a Restore Point
Restoring a System
Task Scheduler
Demo - Creating a Basic Task
Computer Startup Problems
Boot Errors
Boot Errors, continued
Startup Errors
Startup Errors, continued
Operating System Load Errors
OS Load Errors, continued
Startup Modes
Startup Modes, continued
Advanced Boot Options Menu
Demo - Booting the Computer Using Advanced Startup Options
The System Configuration Utility
Three Startup Modes
Demo - Using the System Configuration Utility
Windows Diagnostics 2
The System Information Window
Remote PC's System Information
The ver Command
System File Checker
Module 09 Review
Module 10 - SOHO Networking
SOHO Networking
Network Connection Types
POTS/PSTN
ISDN
DSL
Cable
Cable, continued
Satellite
Satellite, continued
Wireless
Cellular
3G Networks
4G Networks
Bluetooth
NAT
Firewalls and Proxies
Ethernet
Ethernet Mediums
Ethernet Standards
Ethernet Standards, continued
Wireless Connection Components
Wireless NICs
Wireless Access Points
Wireless Speeds
WAP Placement
802.11 Standard
802.11 WLAN Standards
Network Protocol
Wireless Protocols
Demo - Install Network Protocol
WLAN Security Risks
Additional Risks
WLAN Security Components
WLAN Security, continued
Transmission Encryption
802.1x Authentication
WP Configuration
Securing your AP
Securing your AP, continued
Demo - Configuring a Wireless Access Point
Wireless Clients
Wireless Auto Configuration
Auto Configuration, continued
Windows CE Wireless Clients
Demo - Configuring a Wireless Client
Module 10 Review
Module 11 - Network Troubleshooting
Network Troubleshooting
Hardware Toolkit
Additional Tools
Software Toolkit
Live Demo - Identifying Common Toolkit Components
Troubleshooting Wired Connections
Cable Testing Devices
Physical Cable Tests
Network Analyzer
Network Optimization
Troubleshooting Wireless
Common Problems
TCP/IP Utilities
IPConfig
Demo - Examining Addresses IPConfig / All
Ping
Demo - Ping
Troubleshooting with Ping
Demo - Testing TCP/IP Connectivity
NSLookup and Tracert
Demo - Using NSLookup and Tracert
Port Addresses
Service Port Numbers
Demo - Using Port Numbers
Other Client Connection Issues
Windows Network Diagnostics
Demo - Troubleshooting with Windows Network Diagnostics
Module 11 Review
Module 12 - Security
Security
Causes of Compromised Security
Technology Weaknesses
Configuration Weaknesses
Human Error and Malice
Social Engineering
Dumpster Diving
Online Attacks
Social Engineering Countermeasures
Viruses, Worms, Trojan Horses
Worms
Trojan Horses
Antivirus Software
Spyware
Windows Defender
Spybot Search and Destroy
Configuring Windows Defender
Blocking, Disabling, Removing
Demo - Disabling a Program
Getting the BIOS Version
Updating the BIOS
User Account
Privileges
Manage Accounts
Creating a User Account
Demo - Creating Local User Accounts
Password Rules
Password Recommendations
Creating a User Password
The Password Creation Screen
Requiring a New Password
Disabling an Account
User Account Control
Elevation Prompts
Tasks Needing Admin. Privileges
UAC Configuration
Demo - Configuring UAC
File System Security
Sources of 'Access Denied' Errors
Moving vs. Copying
File Attributes
Effective Permissions Tool
Shared Folders Console
Reviewing Share Permissions
Calculating Effective Permissions
Demo - Determining Effective Permissions
Windows Security Center
Security Center, continued
Windows Firewall
Demo - Displaying the Status of Windows Firewall
Configuring Windows Firewall
Demo - Creating Firewall Exceptions
Folder Encryption
Comparing BitLocker and EFS
BitLocker Hardware Requirements
Demo - Encrypting a Folder
Module 12 Review
Course Closure