Helpdesk Support Technician Career Program

COURSE OVERVIEW

This program will prepare the student with the skills needed to enter into the exciting world of IT Support. Helpdesk Support Technicians install, configure, test, analyse, diagnose, and support PC hardware and software to solve an array of problems, from simple user errors to sophisticated hardware issues.

The IT Helpdesk Support Technician CareerTrack prepares you to provide desktop and basic network support to customers in a corporate setting. This program is an intensive and hands-on lecture experience that develops technical skills and knowledge about the effective operation and support of personal computers. This caerer track also prepares you for the following industry IT certifications: CompTIA A+, Network+, Server+, Linux+, MCDST 2003 and MCP Windows XP Pro.

COURSE DURATION: 520 Hours

Growth within the IT helpdesk field is easily attainable as skills are sharpened through hands-on application. This career training program is your entry into the world of IT support and will open the door to many other careers and training paths.

Prove your skills and demonstrate your ability to step into a Level 1 Helpdesk or Call Center environment, understand and function in all areas of IT support operations, and provide desktop and basic network support to customers in a corporate setting.

In this Career Training Program students are introduced to basic and advanced computer components and infrastructure. Various platforms and networks are explored along with installing, configuring, administrating, and troubleshooting a multitude of configurations for both the home-user and the corporate client.

CAREER OUTLOOK

Helpdesk Specialist, PC Support Technician, PC Specialist, Help Desk Support Analyst, Network Administrator

PACKAGE INCLUDES

Helpdesk Support Technician - Career Training Program
Product Code	Course Title	DVDs	Printable Courseware	Demos	Retail Price
A0190	CompTIA A+ Essentials 2009	3 DVDs			£330.00
A0191	CompTIA A+ Practical Applications 2009	3 DVDs			£530.00
LCA001	CompTIA Linux+ 2009	3 DVDs			£395.00
N0031	CompTIA Network+ 2009	3 DVDs			£397.00
S0080	CompTIA Security+ 2009 (Revision)	3 DVDs			£495.00
SCA007	CompTIA Server+	3 DVDs			£397.00
MCA022	70-270: Installing, Configuring, and Administering Microsoft Windows XP Professional 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System	4 DVDs			£397.00
M0093	MCTS: Microsoft Windows 7 Training	3 DVDs			£396.00
Complete Training Totals:		25 DVDs	Retail Price Sale Price £3337 £931 You Save £2406

• * 25 DVD-ROMs featuring live instructor-led classroom sessions with full audio, video and demonstration components
• * Printable courseware
• * Exclusive LearningZone Live Mentor Online Tutor Support - Chat Live with our Certified Instructors anytime around the clock (7x24)
• * Focused on practical solutions to real-world development problems
• * Free 1 Year Upgrade Policy

When you complete the Helpdesk Support Technician program you should be prepared to sit for Industry exams including:

• * Microsoft Certified Desktop Support Technician (MCDST) 2003
• * MCTS, 70-680
• * MCP Windows XP Pro - Exam 70-270
• * CompTIA A+ 2009 - Exams 220-701, 220-702
• * CompTIA Server+ - Exam SK0-002
• * CompTIA Linux+ 2009 - Exam XK0-002
• * CompTIA Network+ 2009 - Exam N10-004
• * CompTIA Security+ (2009 Revision) - Exam SY0-201

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