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Helpdesk Support TechnicianThis program will prepare the student with the skills needed to enter into the exciting world of IT Support. This CBT program is equivalent to 520 hours or 26 weeks based on an estimated 20 hours of study time per week. IT Help Desk Duties and Responsibilities may include:Install, Configure, Test, Analyze, Diagnose, and Support PC Hardware. Install, Configure, Test, Analyze, Diagnose, and Support PC Software. Solve an array of end-user issues from simple user errors to sophisticated hardware issues. An IT Help Desk Specialist should be:Friendly and cooperative Self-motivated and dependable Outgoing with great communication skills Be organized and have great attention to detail When you complete your IT Help Desk Specialist program you will be able to demonstrate the ability to:Step into a Level 1 Help Desk or Call Center environment. Understand and function in all areas of IT support operations. Provide desktop and basic network support to customers in a corporate setting. Be prepared to sit for Industry exams including: • Microsoft Certified Desktop Support Technician (MCDST) 2003 • MCTS, 70-620, 70-680 • MCP Windows XP Pro • CompTIA A+ Exams - 220-601, 220-602, 220-603, & 220-604 Only one of the last 3 are needed with 220-601 for the A+ designation. • SK0-002 CompTIA Server+ • XK0-002 CompTIA Linux+ • N10-004 CompTIA Network+ Help Desk Skills are your entry into the world of IT support and will open the door to many other careers and training. Growth within the IT Field is easily attainable as skills are sharpened through hands-on experience and continued education.
This program will prepare the student with the skills needed to enter into the exciting world of IT Support. This CBT program is equivalent to 520 hours or 26 weeks based on an estimated 20 hours of study time per week.
Help Desk Skills are your entry into the world of IT support and will open the door to many other careers and training. Growth within the IT Field is easily attainable as skills are sharpened through hands-on experience and continued education.
This program is 520 hours or 26 weeks based on the required 20 hours of study time per week.
Package Includes Training, Tutor Support, Practice Exams, and Printable Courseware for all of the following Certification Exams.
MCITP Training Courses MCPD Training Courses MCTS Training Courses MCITP Database Developer Training Courses MCITP Database Administrator Training Courses Flash Tutorials & Training Courses MCSE CBT Courses Adobe Photoshop Tutorials & Training Microsoft Certification Training
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