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MCDST Training

 
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MCDST Training and Windows XP Pro Admin Training
CareerAcademy
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Limited Time Offer
MCDST Training
DVD Course £395.00  £295.00 + VAT
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Online Course £395.00  £265.00 + VAT
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Multi User DVD Course £790.00  £590.00 + VAT
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PACKAGE INCLUDES

Training For:
  *  MCDST Exam 70-271: Supporting Users & Trbleshooting Win XP Operating System
  *  MCDST Exam 70-272: Supporting Users and Troubleshooting Desktop Applications
  *  PLUS FREE: Windows XP Professional Admin (Exam 70-270) Training Course

 •  4 DVDs featuring live instructor-led classroom sessions with full audio,
        video & demonstration components
 •  Printable courseware
 •  3 Microsoft Authorized MeasureUp Exam Simulators
 •  Free 1 Year Upgrade Policy

 

COURSE INTRODUCTION

Schedule our instructors led classroom trainings at your convenience and never miss another lecture or fall behind. You are in complete control. We have invited the Best Microsoft Trainers in the industry to help us develop the ultimate training and certification program for you. After many long months and much hard labor we are able to offer you this incredible training course which includes everything you will need to fully prepare for and pass your certification exams.

Our superior technology based course curriculum strictly adheres to all of the Microsoft exam objectives and is presented to you by leading certification instructors who are concise and engaging in their delivery. You will learn both the theory and practical aspects of the technologies as well as gain insight into the industry with their expert instruction. Each class session is presented in full motion audio/video, with step by step demonstrations, lab exercises and testing modules to insure that you fully understand the subject matter. You can review each subject as needed to reinforce your knowledge, and access to educational mentors. Exam Simulators are included to fully prepare you for the certification exams.
 

How to Earn Your MCDST Certification

The Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and to successfully troubleshoot desktop environments running on the Microsoft Windows? operating system. MCDST candidates are required to pass two core exams (70-271 and 70-272). Elective exams are not required.


 

SPECIAL FEATURES OF OUR TRAINING COURSES


Comprehensive Menu Structure 
Move through hours of in-depth content - quickly and easily with the time saving Main Menu and Sub-Menu structure. Search for a specific topic or go through the course step by step. The choice is yours.   


Player Controls
Move forward or back, repeat entire topics or just a section. A progress bar illuminates as you advance through the video tutorials and exercises. Play, pause rewind, fast forward or stop at any time


Continue Where You Left Off 
All courses are resumed to where you left off last session allowing you to learn when it is convenient for you without the hassle of remembering where you were.


Full Motion Video and Audio 
All courses feature full-motion videos of instructors teaching the information as if they are speaking directly to you. Our unique delivery simulates a one-on-one classroom environment creating a more personal lesson and learning experience.


Printable Study Guides
Printable study guides for the entire course are included. This allows all material to be viewed, reviewed, and printed for viewing at a later date.


Review Exercises
Each section has a review quiz to aid in the learning process by validating the comprehension of the material covered before moving on to a new section.


Authorised Practice Exams
We include an Online Subscription to Authorised Practice Exams from Certified Practice Test Providers to fully prepare you for the certification exams. Take the Practice Exams as many times as needed until you are 100% confident of passing the Certification Exam.


Live Demonstrations
Demonstrations are a way for the instructor to show and tell the user how to perform a task by actually doing it on screen in front of them. In this format it gives the user the power to see things done by a professional in the intended environment as many times as they would like.


PowerPoint Presentations 
Utilizing PowerPoint presentations enhances the delivery by displaying a variety of visual information to the user. This type of representation allows the user to better interpret the material through charts, definitions, graphs, and more...


Multi-User Licencing 
All of our courses can be purchased with a standard Single User Licence, Multi User Library Licence or a Network Licence. Please contact us for more information and prices.


Certificate of Completion 
Our Training Courses are recognized worldwide for their technology-based IT training curriculums. Upon successful completion of our program, you will be receiving a CareerVision Distance Education Certificate of Completion.

View CareerAcademy Demo Videos


 

COURSE OUTLINE


Level 1

MCDST Overview
1.1 What does a MCDST do?
1.2 Questions and Goals

Overview of Main Objectives

2.1 Desktop Management
2.2 Printers & Network Connectivity
2.3 Troubleshooting

The Windows Operating System

3.1 Operating System Features
3.2 Identifying the Operating System
3.3 Workgroups vs. the Active Directory
3.4 Troubleshooting & Troubleshooting Tools
3.5 Computer Management Console
3.6 Safe Mode Tools
3.7 The Recovery Console
3.8 Remote Desktop
3.9 Remote Assistance Tool
Lab - Creating a New User Account

Installing Windows XP

4.1 Hardware Requirements
4.2 BIOS and Upgrade Advisor
4.3 Device Drivers
4.4 Hard Disks
4.5 Creating Partitions
4.6 The Installation Process
4.7 Windows Update
4.8 Multi-boot Installation Considerations
4.9 Resolving Setup Issues
4.10 Transferring User Information
4.11 Unattended Installations
4.12 The Boot Process
4.13 Automated System Recovery
Lab - Automated System Recovery

Level 2

Desktop Management

1.1 Types of Accounts
1.2 User Profile
1.3 Resetting Passwords
1.4 Fast User Switching
1.5 User Configuration
1.6 Smart Menu, Taskbar, Desktop
1.7 Folder Views
1.8 Accessibility Options
1.9 Multilingual Configuration
1.10 Security and Local Policy Settings
1.11 Protecting an Internet Computer
1.12 Configuring Auditing on a Computer
1.13 Troubleshooting System Performance
Lab - Resetting User Accounts
 

Level 3

File and Folder Access

1.1 Changing File Associations
1.2 File and Folder Attributes
1.3 File Compression
1.4 Encrypting File Systems
1.5 NTFS Permissions
1.6 Shared Folder Permissions
1.7 Mapping a Network Drive & Shadow Copy
1.8 Offline Files and Folders
1.9 File Redirection
Lab - Managing Simple File Sharing

Level 4

Hardware Issues

1.1 Managing Drivers
1.2 Storage Devices
1.3 Display Devices
1.4 Direct X
1.5 I/O Devices
1.6 ACPI
Lab - DirectX Diagnostic Tool

Printers

2.1 Installing
2.2 Updating & Troubleshooting Printers
2.3 Printer Permissions
2.4 Redirecting Print Jobs
2.5 Resetting the Printer Spooler
2.6 Auditing Printers
Lab - Restarting the Printer Spooler
 

Level 5

Network Connectivity

1.1 IP Addressing
1.2 Name Resolution
1.3 Remote Connection Issues
Lab - Name Resolution Tools

Troubleshooting Applications

2.1 DOS Based and WIN16 Based Application
2.2 Troubleshooting WIN32 Based Application
2.3 Troubleshooting Application Compatibility
2.4 Troubleshooting Security Issues
Lab - Enabling Application Compatibility
 

Level 6

Internet Explorer Configuration

1.1 General Tab
1.2 Security Tab
1.3 Privacy Tab
1.4 Content Tab
1.5 Connections Tab
1.6 Programs Tab
1.7 Advanced Tab
1.8 Customizing

Outlook Express Configuration

2.1 Creating Accounts
2.2 E-mail Configuration
2.3 Troubleshooting E-mail
2.4 Managing Data
2.5 Newsgroups
Lab - Creating Identities
 

Level 7

Microsoft Office

1.1 Editions and Availability
1.2 Types of Installation
1.3 Installation and Activation
1.4 Applying Office Updates
1.5 Add and Remove Office Components
1.6 Repair and Recover Office Applications
1.7 Adjusting Macro Security
1.8 Troubleshooting
Lab- Microsoft Office Components

Microsoft Outlook

2.1 Creating a Profile
2.2 Managing Outlook Data
2.3 Troubleshooting
Tips for Taking the Test

 
 
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