Outlook 2010 Training

Outlook 2010: Basic

Unit 01 - Getting Started
Topic A: The Program Window
Microsoft Outlook 2010
The Outlook 2010 Window
Outlook-Specific UI Elements
Demo - A-1: Exploring the Outlook Window
The Navigation Pane
Available Panes
Collapsed Navigation Pane
Outlook Folders
Context-Sensitive Tabs
The Reading Pane: Uses
The Reading Pane: Location
The To-Do Bar
Demo - A-6: Using the To-Do Bar
Topic B: Outlook Today
The Outlook Today Page
Demo - B-1: Accessing Folders from Outlook Today
Customizing Outlook Today
Demo - B-2: Customizing Outlook Today
Topic C: Getting Help
The Outlook Help Window
Demo - C-1: Getting Help
Unit 01 Review

Unit 02 - Email
Topic A: Reading Email Messages
Inbox
Message Icons
Demo - A-1: Exploring the Inbox
Reading Messages
A Received Message
Demo - A-2: Previewing and Reading a Message
Topic B: Creating and Sending Email Messages
A New Message Window
Demo - B-1: Creating and Sending Message
Automation Features
Demo - B-2: Working with Automation Features
Formatting Messages
Checking Spelling and Grammar
Demo - B-5: Pasting Content from an Office Document
Topic C: Working with Messages
Work with Messages
Replying to Messages
Conversations
Demo - C-1: Replying to a Message
Forwarding Messages
Demo - C-2: Forwarding a Message
Hyperlinks
Demo - C-3: Inserting a Hyperlink
Deleting and Restoring Messages
Conversation Management
Topic D: Attachments
Attaching Files
Demo - D-1: Sending and Forwarding Attachments
Resizing Images
Previewing and Saving Attachments
Unit 02 Review

Unit 03 - Email Management
Topic A: Message Options
Setting Message Sensitivity
Message Properties
Message Importance
Demo - A-1: Defining Delivery Options
Delaying Delivery
Specifying a Reply-to Address
Read and Delivery Receipts
Message Flags
The Reminders Window
Demo - A-6: Using the Reminders Window
Topic B: Junk Email
Tools for Managing Junk Email
Additional Options
Demo - B-1: Exploring Junk Email Management Features
Topic C: Search Folders
Creating a Search Folder
Demo - C-1: Setting Up a Search Folder
Using Search Folders
Demo - C-2: Using a Search Folder
Topic D: Printing Messages
Print Options
Page Setup Dialog Box
Demo - D-1: Printing Messages and Attachments
Unit 03 Review

Unit 04 - Contact Management
Topic A: Working with Contacts
A Sample Contact Window
Demo - A-1: Exploring Contacts
Adding a Contact
Demo - A-2: Adding Contacts
Editing a Contact
Demo - A-3: Modifying a Contact
Attaching Items to a Contact
Add Contact from Same Company
Saving a Contact Attachment
Contact Folder Views
Edit Business Card Dialog Box
Printing Contacts
Demo - A-9: Printing Contacts
Topic B: Contact Groups
Creating a Contact Group
The Contact Group Window
Demo - B-1: Creating and Using a Contact Group
Modifying Contact Groups
Demo - B-2: Modifying a Contact Group
Topic C: The People Pane
Outlook Social Connector
People Pane
Demo - C-1: Examining the People Pane
Expanded People Pane
Contact Details
Pinning the Contact Card
Unit 04 Review

Unit 05 - Tasks
Topic A: Working with Contacts
Tasks Folder and To-Do Bar
Demo - A-1: Exploring the Tasks Folder and the To-Do Bar
Creating a Task
Deleting a Task
Demo - A-2: Creating and Deleting Tasks
Editing Tasks
Demo - A-3: Editing a Task
Creating Recurring Tasks
Marking a Task as Completed
Task Views
Topic B: Managing Tasks
Assigning Tasks
Demo - B-1: Assigning a Task
Accepting a Task Request
Declining a Task Request
Delegating a Task
Tracking an Assigned Task
Sending a Task Status Report
Demo - B-3: Sending a Task Status Report
Task Options
Demo - B-5: Setting Task Options
Printing Tasks
Demo - B-6: Printing Tasks
Unit 05 Review

Unit 06 - Appointments and Events
Topic A: Creating and Sending Appointments
The Calendar
Demo - A-1: Exploring the Calendar
Appointments
New Appointment
Demo - A-2: Setting Up an Appointment
Creating a Recurring Appointment
Create Appointment from Email
Topic B: Modifying Appointments
Editing Appointments
Demo - B-1: Editing an Appointments Text
Reschedule Recurring Appointments
Demo - B-2: Modifying a Recurring Appointment
Deleting Appointments
Demo - B-3: Deleting and Restoring an Appointment
Topic C: Events
Single- and Multi-day Events
Demo - C-1: Adding an Event
Adding Recurring Events
Demo - C-2: Adding an Annual Event
Topic D: Calendar Views
Day View
Work Week View
Month View
Schedule View
Demo - D-1: Exploring Calendar Views
Calendar Shortcuts
Calendar Settings
Displaying Multiple Time Zones
Adding Holidays
Printing Calendars
Demo - D-6: Printing a Calendar
Unit 06 Review

Unit 07 - Meeting Requests and Responses
Topic A: Meetings
The Meeting Window
Demo - A-1: Creating and Sending a Meeting Request
A Meeting Request
Adding Calendars
Scheduling a Meeting
Declining Meeting Requests
Recurring Meetings
Proposing a New Meeting Time
The Propose New Time Dialog
Rescheduling a Meeting
Topic B: Managing Meetings
Reserving Resources
Demo - B-1: Reserving Resources in a Meeting Request
Response Management
Demo - B-2: Reviewing a Meeting Response
Add or Remove Attendees
Send More Info to Attendees
Cancel a Meeting
Unit 07 Review
Course Closure


Outlook 2010: Intermediate

Unit 01 - Customizing Outlook
Topic A: The Outlook Environment
Hiding and Showing the Ribbon
Demo - A-1: Hiding and Showing the Ribbon
Customizing the Ribbon
Demo - A-2: Rearranging Tabs and Groups on the Ribbon
Hide and Remove Elements
Demo - A-3: Hiding and Removing Tabs and Groups
Demo - A-4: Creating a Ribbon Tab
Resetting Customizations
The Quick Access Toolbar
Customize Quick Access Toolbar
Customize the To-Do Bar
The Status Bar
Topic B: General Options
User Interface Options
Demo - B-1: Changing User Interface Options
Username and Initials
Demo - B-2: Changing Your Username and Initials
Set Outlook as Default Program
Demo - B-3: Making Outlook Your Default Email Client
Topic C: Language and Keyboard Options
Adding Languages
Demo - C-1: Adding a Language
Language Options
Demo - C-3: Enabling Language Options
Remove a Keyboard Layout
Uninstall a Language
Demo - C-5: Uninstalling a Language
Topic D Quick Steps
Quick Steps
Demo - D-1: Using Quick Steps
Configure Quick Steps
Creating a Quick Step
Demo - D-4: Duplicating and Editing a Quick Step
Demo - D-5: Restoring the Quick Step Group to its Default Settings
Topic E: The Navigation Pane
Specifying the Startup Folder
Demo - E-1: Changing the Startup Folder
Creating Shortcuts
Creating Shortcut Groups
Demo - E-2: Creating Shortcuts and Shortcut Groups
Deleting Shortcuts
Demo - E-3: Deleting Shortcuts and Shortcut Groups
Unit 01 Review

Unit 02 - Working with Contacts
Topic A: Address Books
Select an Address Book
Demo - A-1: Viewing Address Books
Create a Contacts Folder
Demo - A-2: Creating a Contacts Folder and Storing a Contact in it
Import Contacts
Map Custom Fields
Demo - A-3: Importing Contact Data from Excel
Topic B: Contact Groups
Forward a Contact Group
Demo - B-1: Forwarding a Contact Group
Contact Group Notes
Send Meeting Requests
Demo - B-3: Sending a Meeting Request to a Contact Group
Demo - B-4: Deleting a Contact Group
Unit 02 Review

Unit 03 - Customizing Messages
Topic A: Message Appearance
Themes
Demo - A-1: Applying a Theme
Quick Styles
Demo - A-2: Applying a Quick Style to an E-mail Message
Demo - A-3: Customizing a Quick Style
Selecting Stationery
Demo - A-4: Using Message Stationery
Stationery and Fonts
Message Options
Message Formats
Demo - A-7: Specifying a Message Format
Topic B: Signatures
Signatures
Signatures and Stationery Dialog Box
Demo - B-1: Defining a Signature
Editing Signatures
Demo - B-2: Modifying a Signature
Electronic Business Cards
Demo - B-3: Using an Electronic Business Card as a Signature
Topic C: Voting Buttons
Adding Voting Buttons
Demo - C-1: Adding Voting Buttons to a Message
Responding to Voting Buttons
Responses Tallied
Custom Voting Buttons
Topic D: Out-of-Office Messages
Automatic Replies Dialog Box
Configuring Automatic Replies
Mail Tips
Demo - D-1: Enabling Automatic Replies
Setting Automatic Reply Rules
Demo - D-2: Setting Automatic Reply Rules
Turning Off Automatic Replies
Demo - D-3: Turning Off Automatic Replies
Unit 03 Review

Unit 04 - Organizing Items
Topic A: Folders
Folders
Demo - A-1: Creating a Folder
Topic B: Searching
Instant Search
Demo - B-1: Using Instant Search
Advanced Searches
Search Commands
Demo - B-2: Performing Advanced Searches
Calendar, Contacts, Tasks
Customizing Search Options
Topic C: Filters
The Filter Dialog Box
Demo - C-1: Applying Filters to Find Messages
Removing Filters
Demo - C-2: Removing a Filter
Topic D: Categories
Categories
Rename Category Dialog Box
Demo - D-1: Using Categories to Group Messages
Arrange by Category
Search by Category
Demo - D-2: Arranging and Searching by Category
Categorizing Contacts
Demo - D-3: Categorizing a Contact
Categorizing Calendar Items
Demo - D-4: Categorizing an Appointment and a Meeting
Quick Click
Demo - D-5: Assigning Categories with Quick Click
Creating Categories
Demo - D-6: Creating a Category
Search Folders
Unit 04 Review

Unit 05 - Organizing Mail
Topic A: Organizing the Inbox Folder
Organizing Tools
Views
Demo - A-1: Changing Views
Arranging and Sorting
Selecting Arrangements
Demo - A-2: Arranging and Sorting Messages
Conversations
Demo - A-3: Exploring Conversations
Conversation Management
Demo - A-4: Managing Conversations
Customizing a View
Creating a View
Manage All Views Dialog Box
Demo - A-5: Creating a Custom View
Deleting a View
Demo - A-6: Deleting your Custom View
Topic B: Setting Rules
Rules
Rules Templates
Demo - B-1: Creating a Rule
Applying Rules
Turn Off or Delete a Rule
Demo - B-3: Turning Off and Deleting a Rule
Custom Rules
Demo - B-4: Creating a Custom Rule
Unit 05 Review
Course Closure


Outlook 2010: Advanced

Unit 01 - Collaboration
Topic A: Connecting with Colleagues via Outlook Social Connectors
Status Updates in People Pane
Demo - A-1: Examining the Available OSCs
SharePoint
Demo - A-2: Creating Your SharePoint Profile
OSC Configuration
Demo - A-3: Connecting Outlook to your SharePoint profile
Connecting to Colleagues
Demo - A-4: Using the People Pane to Connect to a Colleague
Status Updates
Demo - A-5: Monitoring Your Colleague’s Status
Contact Information
Demo - A-6: Viewing My Site Contacts
Topic B: Staying Informed with RSS
RSS
Subscribing to Feeds: Method A
Subscribing to Feeds: Method B
Demo - B-1: Subscribing to RSS feeds
Articles and Updates
Demo - B-2: Reading a Story and Updating a Feed
RSS Feed Options
Demo - B-3: Changing and Removing RSS Feeds
Unit 01 Review

Unit 02 - Mailbox Management
Topic A: Managing Your Mailbox
Mailbox Quotas
Demo - A-1: Importing Messages So You Have Data to Manage
Cleanup Strategies
Mailbox Cleanup
Demo - A-2: Deleting Messages and Attachments
Automatic Folders
Demo - A-3: Deleting the Contents of Automatic Folders
Clean Up
Demo - A-4: Clean Up Duplicate Messages
Compacting a Mailbox
Demo - A-5: Compacting Your Mailbox
Topic B: Archiving Your Mail
Archiving Mail
Demo - B-1: Archiving Mail Messages to a Local File
Restore Archived Messages
Demo - B-2: Opening an Archive File
AutoArchive
AutoArchive Settings
Demo - B-3: Archiving Mail Messages to a File Automatically
Archive Mailbox
Demo - B-4: Archiving to the Archive Mailbox
Unit 02 Review

Unit 03 - The Notes and Journal Folders
Topic A: Recording Information with Notes
Creating Notes
Demo - A-1: Creating and Modifying Notes
Forwarding Notes
Demo - A-2: Forwarding Notes
Notes Options
Demo - A-3: Customizing Notes
Printing Notes
Print Options for Notes
Demo - A-4: Printing Notes
Assign a Contact
Demo - A-5: Assigning a Contact to a Note
Topic B: Tracking Activities with the Journal
Journal Entries
Tracking Automatically
Journal Options
Demo - B-1: Configuring the Journal to Record Entries Automatically
Demo - B-2: Creating Activity That Will Be Recorded in the Journal
Journal Entries
Demo - B-3: Viewing Journal Entries
Manual Journal Entries
Demo - B-4: Creating a Journal Entry Manually
Reading Journal Entries
Demo - B-5: Opening a Journal Entry and the Item It Refers To
Editing an Entry
Demo - B-6: Noting Work Performed with a Journal Entry
Unit 03 Review

Unit 04 - Calendars and Contacts
Topic A: Managing Your Calendar
Calendar Sharing
Demo - A-1: Adding an Appointment
Share a Calendar
Demo - A-2: Sharing Calendars
Grant Permissions
Groups and Individuals
Permission Levels
Demo - A-3: Permitting Another User to Manage Your Calendar
Delegate Access
Demo - A-4: Delegating Access to Your Calendar
Remove a Delegate
Demo - A-5: Removing a Delegate
View SharePoint Calendars
Demo - A-6: Accessing Your SharePoint Calendar in Outlook
Topic B: Managing Contacts
Share Contacts
Demo - B-1: Sharing Contacts and Contacts Folders
Export Contacts
Demo - B-2: Exporting Contacts
Create a SharePoint Contact List
Demo - B-3: Creating a SharePoint Contact List
SharePoint Contacts in Outlook
Demo - B-4: Connecting Your SharePoint Contact List to Outlook
Unit 04 Review

Unit 05 - Mail Merges and Templates
Topic A: Performing Mail Merges
Mail Merge
Demo - A-1: Importing Contacts to Use in a Mail Merge
Steps in a Mail Merge
Mail Merge Contacts Dialog Box
Merge Fields
Demo - A-2: Creating a Mail Merge
Inserting Merge Fields
Demo - A-3: Inserting a Merge Field
Finishing and Merging
Demo - A-4: Sending the Merged Message
Topic B: Working with Templates
Create a Template
Demo - B-1: Creating an Email Template
The Developer Tab
Demo - B-2: Showing the Developer Tab
Apply a Template
Demo - B-3: Sending a Message Based on a Template
Fields and Objects
Demo - B-4: Adding a Field Code to Your Template
Unit 05 Review
Course Closure