Videos: 78
Demonstrations: 66
Simulations: 102
Fact Sheets: 104
Exam Questions: 475
Exams: 62
0.0 Introduction (13 questions)
0.1 Course Introduction
0.1.1 A+ Technician
0.2 System Tools
0.2.1 Using Device Manager
0.2.2 Using Task Manager
0.2.3 Using Event Viewer
0.2.4 Using Msconfig
0.2.5 SFC
0.2.6 System Tool Facts
0.2.7 ExamSim Questions - Section 0.2
0.3 Users and Groups
0.3.1 Users and Groups
0.3.2 User and Group Facts
0.3.3 ExamSim Questions - Section 0.3
0.4 Using the Simulator
0.4.1 Selecting and Configuring Devices
0.4.2 Put an Item on the Workbench
0.4.3 Select an Item Based on Its Documentation
0.4.4 Select Item Categories
0.4.5 Install and Uninstall Components
0.4.6 Set Dials and Switches
0.4.7 Installing Cables
0.4.8 Installing a Cabled Device
0.4.9 Add Cabled Components
0.4.10 Using the XP Simulator
1.0 PC Technician (55 questions)
1.1 Protection and Safety
1.1.1 ESD
1.1.2 Protecting Against ESD
1.1.3 ESD Facts
1.1.4 Personal Safety
1.1.5 Safety Measures
1.1.6 Environmental Concerns
1.1.7 Evironmental Facts
1.1.8 ExamSim Questions - Section 1.1
1.2 Professionalism
1.2.1 Professionalism
1.2.2 Professionalism Facts
1.2.3 ExamSim Questions - Section 1.2
1.3 PC Maintenance
1.3.1 PC Maintenance
1.3.2 Cleaning Components
1.3.3 PC Maintenance Facts
1.3.4 PC Toolkit
1.3.5 Tool Facts
1.3.6 ExamSim Questions - Section 1.3
1.4 Troubleshooting Overview
1.4.1 Troubleshooting Process
1.4.2 Troubleshooting Process Facts
1.4.3 ExamSim Questions - Section 1.4
2.0 System Components (33 questions)
2.1 BIOS
2.1.1 BIOS and CMOS
2.1.2 Editing the BIOS
2.1.3 BIOS and CMOS Facts
2.1.4 Find BIOS Settings
2.1.5 Turn on Num Lock
2.1.6 Disable Onboard Devices
2.2 Power Supplies
2.2.1 Power Supply Facts
2.2.2 Changing the Power Supply
2.2.3 Power Supply Installation Facts
2.2.4 Connect Power and Case Cables
2.2.5 Protecting Power
2.2.6 Configuring UPS Settings
2.2.7 Power Protection Facts
2.2.8 ExamSim Questions - Section 2.2
2.3 Motherboards
2.3.1 Installing a Motherboard
2.3.2 Motherboard Installation Facts
2.3.3 Choose a Motherboard 1
2.3.4 Choose a Motherboard 2
2.3.5 Install Header Devices
2.3.6 Configure Motherboard Jumpers
2.3.7 Clear the CMOS
2.4 Processors
2.4.1 CPU Facts
2.4.2 Processor Forms
2.4.3 Installing a Processor
2.4.4 CPU Installation Facts
2.4.5 Choose a Processor 1
2.4.6 Choose a Processor 2
2.4.7 Install a Processor
2.4.8 Install a Heatsink and Fan
2.4.9 ExamSim Questions - Section 2.4
2.5 Memory
2.5.1 Memory Forms
2.5.2 Memory Type Facts
2.5.3 Memory Form Comparison
2.5.4 Installing Memory
2.5.5 Memory Installation Facts
2.5.6 Install SDRAM Memory
2.5.7 Select and Install Memory
2.5.8 Install RDRAM Memory
2.5.9 Select SDRAM Memory
2.5.10 Choose the Correct Memory
2.5.11 Select DDR Memory
2.5.12 Select RDRAM Memory
2.5.13 Disable Memory Tests
2.5.14 ExamSim Questions - Section 2.5
2.6 Expansion Cards
2.6.1 Expansion Buses and Slots
2.6.2 Installing an Expansion Card
2.6.3 Expansion Bus Types
2.6.4 Install an AGP Card
2.6.5 Install an Expansion Card
2.6.6 ExamSim Questions - Section 2.6
2.7 Video
2.7.1 Video Cards
2.7.2 Video Card Facts
2.7.3 Video Interfaces
2.7.4 Select an AGP Card
2.7.5 Upgrade a Video Card
2.7.6 Select a Dual Monitor Video Card
2.7.7 Video Memory Sharing
2.7.8 Shared Video Memory Facts
2.7.9 Increase Shared Video Memory
2.7.10 Set the AGP Aperture
2.7.11 ExamSim Questions - Section 2.7
2.8 Audio
2.8.1 Sound Cards
2.8.2 Sound Card Facts
2.8.3 Sound Card Connectors
2.8.4 Install a Sound Card
2.8.5 Select a Sound Card
2.9 Cooling
2.9.1 System Cooling
2.9.2 System Cooling Facts
3.0 Storage Devices (31 questions)
3.1 Floppy
3.1.1 Floppy Drive Facts
3.1.2 Installing a Floppy Drive
3.1.3 Floppy Installation Facts
3.1.4 Install a Floppy Drive
3.1.5 Install Two Floppy Drives
3.1.6 ExamSim Questions - Section 3.1
3.2 Parallel ATA (IDE)
3.2.1 ATA/IDE Devices
3.2.2 Installing an ATA Device
3.2.3 ATA Installation Facts
3.2.4 Install a PATA Hard Disk
3.2.5 Configure Drive Jumpers
3.2.6 Select a Hard Drive
3.2.7 Install an Ultra ATA Drive
3.2.8 ExamSim Questions - Section 3.2
3.3 Serial ATA
3.3.1 Serial ATA
3.3.2 Installing a Serial ATA Device
3.3.3 Serial ATA Installation Facts
3.3.4 Install SATA Drives
3.3.5 ExamSim Questions - Section 3.3
3.4 SCSI
3.4.1 SCSI
3.4.2 SCSI Standards
3.4.3 SCSI Standards Facts
3.4.4 SCSI Installation Facts
3.4.5 Install a SCSI Adapter and Device
3.4.6 Connect External SCSI Devices
3.4.7 Install an Internal SCSI Device
3.4.8 ExamSim Questions - Section 3.4
3.5 Optical Devices
3.5.1 Optical Drive Facts
3.5.2 Select a CD Drive
3.5.3 Select an Optical Drive
3.5.4 ExamSim Questions - Section 3.5
3.6 Choose a Storage Solution
3.6.1 Storage Device Facts
3.6.2 Select a Hard Drive 1
3.6.3 Select a Hard Drive 2
4.0 File System (37 questions)
4.1 Partitions and Disks
4.1.1 Partitions and Disks
4.1.2 Partition and Volume Facts
4.1.3 Partition and Format a Disk
4.1.4 Create a Primary Partition
4.1.5 Create a Logical Drive
4.1.6 Creating Dynamic Volumes
4.1.7 Create a Simple Volume
4.1.8 ExamSim Questions - Section 4.1
4.2 File Systems
4.2.1 File Systems
4.2.2 File System Facts
4.2.3 Formatting and Converting
4.2.4 Formatting Facts
4.2.5 Format Drives
4.2.6 ExamSim Questions - Section 4.2
4.3 Managing Files
4.3.1 Using the Command Prompt
4.3.2 Managing Files and Directories
4.3.3 File Management Commands
4.3.4 Use Command Help
4.3.5 Manage Directories
4.3.6 Copy Files
4.3.7 ExamSim Questions - Section 4.3
4.4 File Attributes
4.4.1 Attributes
4.4.2 Using Attrib
4.4.3 Attribute Facts
4.4.4 Hide Files
4.4.5 Protect Files
4.4.6 ExamSim Questions - Section 4.4
4.5 Disk Optimization
4.5.1 Storage Optimization
4.5.2 Running Disk Cleanup
4.5.3 Use Disk Cleanup
4.5.4 Checking for Disk Errors
4.5.5 Defragmenting a Drive
4.5.6 Disk Optimization Facts
4.5.7 ExamSim Questions - Section 4.5
5.0 Printing (56 questions)
5.1 Printers and Scanners
5.1.1 Printer Types
5.1.2 Laser Printing Process
5.1.3 Printer Type Facts
5.1.4 Laser Printing Facts
5.1.5 Scanners
5.1.6 Scanner Facts
5.1.7 ExamSim Questions - Section 5.1
5.2 Printer Configuration
5.2.1 Printing Configuration
5.2.2 Installing a Local Printer
5.2.3 Printer Configuration Facts
5.2.4 Install a Plug and Play Printer
5.2.5 Manually Install a Printer
5.2.6 Configuring Printer Options
5.2.7 ExamSim Questions - Section 5.2
5.3 Troubleshooting Printing
5.3.1 Troubleshooting Printing
5.3.2 Printing Troubleshooting Facts
5.3.3 Preventative Maintenance
5.3.4 Preventative Maintenance Facts
5.3.5 ExamSim Questions - Section 5.3
6.0 Networking (101 questions)
6.1 Network Protocols
6.1.1 Protocol Suites
6.1.2 Protocol Suite Facts
6.1.3 TCP/IP Protocols
6.1.4 Domain Name System (DNS)
6.1.5 TCP/IP Protocol Facts
6.1.6 ExamSim Questions - Section 6.1
6.2 TCP/IP Configuration
6.2.1 IP Addressing
6.2.2 Addressing Facts
6.2.3 IP Configuration Parameters
6.2.4 Configuring Host Addressing
6.2.5 IP Configuration Facts
6.2.6 Configure IP Parameters
6.2.7 Configure a Client for DHCP
6.2.8 ExamSim Questions - Section 6.2
6.3 Server Connections
6.3.1 Server Connections
6.3.2 Server Connection Facts
6.3.3 Joining a Windows Domain
6.3.4 Installing NetWare Client Software
6.3.5 Install the MS Novell Client
6.3.6 ExamSim Questions - Section 6.3
6.4 Resource Sharing
6.4.1 Shared Resources
6.4.2 Resource Sharing Details
6.4.3 Resource Sharing Facts
6.4.4 Sharing Folders
6.4.5 Share a Folder
6.4.6 Mapping a Network Drive
6.4.7 Map a Drive
6.4.8 ExamSim Questions - Section 6.4
6.5 Network Printing
6.5.1 Network Printing
6.5.2 Installing a Network Printer
6.5.3 Network Printing Facts
6.5.4 Share a Local Printer
6.5.5 Add a Network Printer
6.5.6 ExamSim Questions - Section 6.5
6.6 Wireless Networking
6.6.1 Wireless
6.6.2 Wireless Networking Facts
6.6.3 Making a Wireless Connection
6.6.4 Create a Wireless Connection
6.6.5 Wireless Security
6.6.6 Wireless Security Facts
6.6.7 Use WPA Encryption
6.6.8 IrDA and Bluetooth Facts
6.6.9 ExamSim Questions - Section 6.6
6.7 Internet Connectivity
6.7.1 Internet Connectivity
6.7.2 Internet Connectivity Facts
6.7.3 Configuring a Dialup Internet Connection
6.7.4 Create a Dialup Internet Connection
6.7.5 ExamSim Questions - Section 6.7
6.8 Troubleshooting Tools
6.8.1 Troubleshooting Tools
6.8.2 Using Ipconfig
6.8.3 Find Configuration Information 1
6.8.4 Find Configuration Information 2
6.8.5 Using Ping and Tracert
6.8.6 Find Path Information
6.8.7 Using Nslookup
6.8.8 TCP/IP Utilities
6.8.9 ExamSim Questions - Section 6.8
6.9 Troubleshooting
6.9.1 Network Troubleshooting
6.9.2 Troubleshooting Facts
6.9.3 Troubleshoot IP Configuration Problems
6.9.4 Troubleshoot Network Communication 1
6.9.5 Troubleshoot Network Communication 2
6.9.6 Troubleshoot Network Communication 3
6.9.7 ExamSim Questions - Section 6.9
7.0 Portable Devices (30 questions)
7.1 Portable Devices
7.1.1 Notebook Facts
7.1.2 Notebook Components
7.1.3 Notebook Power
7.1.4 Notebook Power Facts
7.1.5 PC Card Types
7.1.6 Laptop Communication
7.1.7 Portable Communication Facts
7.1.8 ExamSim Questions - Section 7.1
7.2 Upgrade and Repair
7.2.1 Changing a Notebook Hard Disk
7.2.2 Adding Notebook Memory
7.2.3 Changing a Notebook Keyboard
7.2.4 LCD Components
7.2.5 Notebook Upgrade and Repair Facts
7.2.6 ExamSim Questions - Section 7.2
7.3 Troubleshooting
7.3.1 Troubleshooting Portable Power
7.3.2 Troubleshooting Portable Video
7.3.3 Troubleshooting Portable Components
7.3.4 Troubleshooting Facts
7.3.5 ExamSim Questions - Section 7.3
8.0 Security (33 questions)
8.1 Resource Security
8.1.1 NTFS Pemissions
8.1.2 Configuring NTFS Permissions
8.1.3 NTFS Permission Facts
8.1.4 Configure NTFS Permissions 1
8.1.5 Configure NTFS Permissions 2
8.1.6 Share Permissions
8.1.7 Configure Shared Folder Permissions
8.1.8 Printer Permissions
8.1.9 Configure Printer Permissions
8.1.10 ExamSim Questions - Section 8.1
8.2 System Security
8.2.1 Local Security Policy
8.2.2 Configuring Policy Settings
8.2.3 Configure Policies
8.2.4 Configuring Password Policies
8.2.5 Enforce Password Settings
8.2.6 Local Security Policy Facts
8.2.7 Authentication
8.2.8 Authentication Security Facts
8.2.9 ExamSim Questions - Section 8.2
8.3 Auditing
8.3.1 Configuring Auditing
8.3.2 Auditing Facts
8.3.3 Enable Auditing
8.3.4 ExamSim Questions - Section 8.3
8.4 Firewalls
8.4.1 Firewalls
8.4.2 Configuring Windows Firewall
8.4.3 Firewall Facts
8.4.4 Configure the Windows Firewall
8.4.5 ExamSim Questions - Section 8.4
8.5 Internet Explorer Security
8.5.1 Configuring IE Options
8.5.2 IE Settings Facts
8.5.3 Add a Trusted Site
8.5.4 Add a Restricted Site
8.5.5 Customize Zone Settings
8.5.6 Change the Cookie Level
8.5.7 Customize Cookie Handling
8.5.8 Configure Browser Security
8.5.9 Configuring Proxy Server Settings
8.5.10 Use a Proxy Server
8.6 Social Engineering
8.6.1 Social Engineering
8.6.2 Social Engineering Facts
8.6.3 ExamSim Questions - Section 8.6
8.7 Troubleshooting
8.7.1 Troubleshooting Security
8.7.2 Security Troubleshooting Facts
8.7.3 ExamSim Questions - Section 8.7
9.0 System Management (29 questions)
9.1 System Files
9.1.1 System Files
9.1.2 System File Facts
9.1.3 Windows Boot Process
9.1.4 Registry Components
9.1.5 Managing the Registry
9.1.6 Registry Facts
9.1.7 ExamSim Questions - Section 9.1
9.2 Remote Management
9.2.1 Remote Desktop
9.2.2 Using Remote Desktop
9.2.3 Remote Desktop Facts
9.2.4 Enable Remote Desktop
9.2.5 Remote Assistance
9.2.6 Remote Assistance Facts
9.2.7 ExamSim Questions - Section 9.2
9.3 System Updates
9.3.1 Automatic Updates
9.3.2 Using Automatic Updates
9.3.3 System Update Facts
9.3.4 Configure Automatic Updates
9.3.5 Flashing the BIOS
9.3.6 Flashing the BIOS Facts
9.3.7 ExamSim Questions - Section 9.3
9.4 System Restore
9.4.1 System Restore
9.4.2 Using System Restore
9.4.3 System Restore Facts
9.4.4 Create a Restore Point
9.4.5 Restore to a Point in Time
9.4.6 ASR
9.4.7 ASR Facts
9.4.8 ExamSim Questions - Section 9.4
9.5 Backup and Restore
9.5.1 Backup and Restore
9.5.2 Backing Up Data
9.5.3 Restoring Data
9.5.4 Backup and Restore Facts
9.5.5 ExamSim Questions - Section 9.5
10.0 Troubleshooting (49 questions)
10.1 System Components
10.1.1 Troubleshooting the CPU
10.1.2 Processor Troubleshooting Facts
10.1.3 Troubleshooting Memory
10.1.4 Testing Memory
10.1.5 Memory Troubleshooting Facts
10.1.6 Virtual Memory
10.1.7 Optimizing Memory
10.1.8 Virtual Memory Facts
10.1.9 Configure Virtual Memory
10.1.10 ExamSim Questions - Section 10.1
10.2 Storage Devices
10.2.1 Troubleshooting Hard Disks
10.2.2 Storage Troubleshooting Facts
10.2.3 Floppy Drive Troubleshooting Facts
10.2.4 Sector Translation Facts
10.2.5 ExamSim Questions - Section 10.2
10.3 Expansion Devices
10.3.1 Troubleshooting Expansion Cards
10.3.2 Expansion Card Troubleshooting Facts
10.3.3 Video Troubleshooting Facts
10.3.4 Audio Troubleshooting Facts
10.3.5 ExamSim Questions - Section 10.3
10.4 Applications
10.4.1 Application Errors
10.4.2 Windows Reporting
10.4.3 Application Troubleshooting Facts
10.4.4 Configure Windows Reporting
10.4.5 ExamSim Questions - Section 10.4
10.5 System and Startup Errors
10.5.1 Troubleshooting Lockups
10.5.2 Lockup Troubleshooting Facts
10.5.3 Driver Rollback
10.5.4 Roll Back a Driver
10.5.5 Startup Errors
10.5.6 Common Startup Errors
10.5.7 Boot Options
10.5.8 Booting into Safe Mode
10.5.9 Windows Boot Options
10.5.10 ExamSim Questions - Section 10.5
10.6 System Recovery
10.6.1 Recovery Console
10.6.2 Using the Recovery Console
10.6.3 Recovery Console Facts
10.6.4 Recovery Partition
10.6.5 Parallel Installation
10.6.6 Recovery Option Facts
10.6.7 ExamSim Questions - Section 10.6
ExamSim (475 questions)
Preparing for Certification
Exam Objectives
Exam FAQs
How to Register for an Exam
Exam-taking Hints and Tips
Domain 1, All Questions (101 Questions)
Domain 2, All Questions (33 Questions)
Domain 3, All Questions (108 Questions)
Domain 4, All Questions (57 Questions)
Domain 5, All Questions (107 Questions)
Domain 6, All Questions (41 Questions)
Domain 7, All Questions (9 Questions)
Domain 8, All Questions (19 Questions)
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