COURSE OUTLINE
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Session 1
Section A: Introduction
• The 70-685 Exam
• Problem Resolution
• The Troubleshooting Process
• New Windows 7 Tools
Section B: Planning Deployment
• Software Licensing
• Reviewing an Office License
• Reviewing a GNU Public License
• Digital Signing
• Certificate Verification Tools
• Application Digital Signatures
• signtool.exe
Section C: Application Compatibility
• ACT
• Installing ACT
• Launching ACT
• Configuring ACT
• Viewing the ACT Database
• Log File Location/Processing
• Using ACT
• Standard User Analyzer
• Downloading Application Verifier
• Launching Application Verifier
• Compatibility Manager
• Creating Fixes (Shims)
Section D: Troubleshooting Deployment
• Installation Permissions
• Permission Levels/Credentials
• GUI Permissions Management
• Command Line Permissions Management
• Local Administrator
• Managing Local Administrators
Section E: Software Configuration Settings
• Enabling Programs and Features Microsoft Office Diagnostics
• Add/Remove Office Features
• Advanced Application Settings
• Mapping Network Drives
• Network Shares in Local Libraries
Section F: Application Imaging
• Application Image Process
• Custom Application Installs
• Pre-Scan Before Snapshot
• Turbo Navigator Setup Wizard
• Post-Scan After Snapshot
• Scan Comparison/Creating the MSI Package
• Verifying the MSI Package
• Installing with the MSI package
Session 2
Section A: Troubleshooting Application Problems
• Application Troubleshooting
• Problem Steps Recorder
• Event Logs
Section B: Repairing Network Applications
• Reliability Monitor
• Programs and Features Tool
• Repair Options
• System Restore Feature
• Configuring System Restore
• Verification of Snapshot
Section C: Basic Network Troubleshooting
• A Basic Network Diagram
• Testing Network Hardware
• Verifying IP Settings
• IP Verification via Command Line
• Link Lights
• Proxy Settings
Section D: Advanced Network Troubleshooting
• Problem Scope
• Computer vs. Network Problems
• Traceroute
• Pathping
• netsh
• Network and Sharing Center
Section E: Logon Problems
• Authentication Components
• Kerberos Message Exchanges
• Switching Users/Domains
• Local Account Properties
• Domain Account Properties
• Logon Group Policies
Section F: Device Name Resolution
• Name Resolution
• Nslookup
• Primary DNS Suffix
• DNS Cache
• DNS Registration
Section G: Network Printer
• Windows 7 Printers Printer Problems
• Installing a Network Printer
• Gathering Device Information
• Print Spooler Service
• Group Policy Preferences
Session 3
Section A: System Performance
• Performance Principles
• First Principle
• Second Principle
• Third Principle
• Tuning Process
• Tuning Tools
• Performance Gains
• Performance Tips
Section B: Performance Analysis Tools
• Log Analysis
• Creating a Custom View
• Disabling Unnecessary Services
• Disk Cleanup
• Virtual Memory
• Visual Effects Tab
• Windows Experience Index
• Power Management
Section C: Data Collector Sets
• Performance Monitor
• System Data Collector Sets
• View DCS Report
• Creating a DCS
• Configuring a DCS
• Event Traces
• DCS Storage Location
Section D: Hardware Troubleshooting Tools
• chkdsk
• chkfnts
• chkdsk via GUI
• Viewing Reports
• Device Manager
• Disk Defragmenter
Section E: Memory and BIOS Errors
• Memory Failures
• Memory Diagnostics
• BIOS Issues
• Determining the BIOS Version
• BIOS Downloads
Section F: Wireless Fundamentals
• Wireless Standards
• Wireless Security
• Wireless Infrastructure
• Configuring Wi-Fi Clients
• Public Hotspots
Session 4
Section A: Troubleshooting Wireless Connections
• Wireless Connections Creating Wireless Profiles
• Managing Wireless Profiles
Section B: Troubleshooting Remote Access
• DirectAccess
• Virtual Private Connections
• Dial-Up Connections
• Remote Access Settings
Section C: Supporting Remote Users
• Configuring a VPN Connection
• Enabling Remote Desktop
• Connection to a Remote Desktop
• Dial-In User Settings
Section D: Windows 7 Security
• User Account Control
• BitLocker
• Configuring User Account Controls
• UAC Group Policies
• Detecting Malicious Programs
• Checking Services for Malware
• Viewing the Tasklist
• Process Explorer
Section E: IE Security Settings
• Certificates
• Adding Trusted Sites
• InPrivate Filtering
• InPrivate Browsing
• SmartScreen Filter
• Add-Ons/Plug-Ins
• IE Security via Group Policies
Section F: Encryption Solutions
• Encryption
• Key Encryption Factors
• BitLocker To Go
• Encrypting File System
• Exporting EFS Certificates
Section G: Windows Updates
• Automatic Updates
• Manually Check/Install Updates
• Update History
• Removing Updates
• Hiding/Unhiding Updates
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