MCITP: Enterprise Desktop Support Technician on Windows 7 Certification Training Course: Microsoft Certified IT Professional Curriculum
Exam: 70-680
Instructor Introduction
Exam Overview
Module 1: Installing, Upgrading and Migrating to Windows 7
Module Overview
Lesson 1: Perform a Clean Installation
Key Features, Editions and Hardware Requirements
Installation Methods
Lesson 2: Upgrading Windows from Previous Windows
Lesson 3: Migrating User Profiles
Module Review
Module 2: Deploying Windows 7
Module Overview
Lesson 1: Capturing a System Image
Lesson 2: Preparing a System Image for Deployment
Lesson 3: Deploying a System Image
Lesson 4: Configuring a Virtual Hard Disk
Module Review
Module 3: Configuring Hardware and Applications
Module Overview
Lesson 1: Configuring Devices
Lesson 2: Configuring Application Compatibility
Lesson 3: Configuring Application Restrictions
Lesson 4: Configuring Internet Explorer
Module Review
Module 4: Configuring Network Connectivity
Module Overview
Lesson 1: Configuring IPv4 Network Settings Overview
Setting Up a Connection for a Network
Automatic IPv4 Address Configuration APIPA
Configuring Name resolution
Connecting To a Network and Network Locations
Resolving Connectivity Issues
Lesson 1: Review
Lesson 2: Configuring IPv6 Network Settings
Lesson 3: Configuring Network Settings
Connecting To a Wireless Network
Lesson 4: Configuring Windows Firewall
Configuring Basic Firewall Settings
Configuring Advanced Security Settings
Well Known Ports and Configuring Certificates for Secure Websites
Lesson 4: Review
Lesson 5: Configuring Remote Management
Remote Management Methods
Configuring Remote Management Tools
Executing PowerShell Commands
Lesson 5: Review
Module Review
Module 5: Configuring Access to Resources
Module Overview
Lesson 1: Configuring File and Folder Access
Encrypting Files and Folders by using EFS
Configuring NTFS Permissions and Resolving Effective Permissions Issues
Copying vs. Moving Files
Lesson 1: Review
Lesson 2: Configuring Shared Resources
Folder Virtualization and Shared Folder Permissions
Printers, Queues and Configuring HomeGroup Settings
Lesson 2: Review
Lesson 3: Configuring User Account Control
Configuring Local Security Policy
Configuring Admin vs. Standard UAC Prompt Behaviors and Configuring a Desktop
Lesson 3: Review
Lesson 4: Configuring Authentication and Authorization Overview
Resolving Authentication Issues
Configuring Rights
Managing Credentials
Managing Certificates
Smart Cards with PIV
Elevating User Privileges and Multifactor Authentication
Lesson 4: Review
Lesson 5: Configuring BranchCache
Module Review
Module 6: Configuring Mobile Computing
Module Overview
Lesson 1: Configuring BitLocker and BitLocker to Go
Lesson 2: Configuring Direct Access
Lesson 3: Configuring Mobile Computing
Tools for Configuring Mobile Computer and Device Settings
Configuring Offline File Policies
Configuring Transparent Caching
Power Plans and Power Saving Options
Lesson 3: Review
Lesson 4: Configuring Remote Connections
Lesson 1: Advanced Security Auditing
NAP Quarantine and Dial up Connections
Configuring Remote Desktop and Published Applications
Lesson 4: Review
Module Review
Module 7: Monitoring and Maintaining Windows 7 Systems
Module Overview
Lesson 1: Configuring Updates to Windows 7
Lesson 2: Managing Disks Overview
Partitioning Disks
Managing Disk Volumes
Managing File System Fragmentation
Configuring Disk Quotas
RAID
Removable Device Policies
Lesson 2: Review
Lesson 3: Monitoring Systems Overview
Configuring Event Logging
Windows 7 Performance Tools
Resource Monitor and Performance Monitor
Maintaining Reliability Using Memory Diagnostic Tools
Network Diagnostic Tool
Reliability and Action Center Tools
Windows Startup and Recovery Tools
Lesson 3: Review
Lesson 4: Configuring Performance Settings Overview
Page Files and the Hard Drive Cache
Updating Drivers and Network Performance
Power Plans and Processor Scheduling
Configuring the Desktop
Configuring Services and Programs
Mobile Performance Computing Issues
Lesson 3: Review
Module 7: Review
Module 8:
Module Overview
Lesson 1: Configuring Backup and Restore
Lesson 2: Configuring System Recovery Options
Lesson 3: Configuring File Recovery Options
Module Review
Program Review
EXAM 70-685
Module 1: Windows 7 Recovery Environment
Introduction
Configuring and Troubleshooting Startup Settings
Operating System Services Issues
Module Review
Module 2: Using Group Policy
Resolving Client Configuration Failures
Help Desk Trouble Tickets
Module Review
Module 3: Hardware Device and Driver Issues
Physical Failures
Device Driver Failures
Manage Unsigned Drivers
Install Driver in Driver Store
Manage Device Driver Installation
Help Desk Incidence Reports
Module Review
Module 4: Network Connectivity Issues
Understanding Network Settings
Troubleshoot IPv4 Connectivity
Name Resolution
IPV6 Networks
Module Review
Module 5: Remote Connectivity Issues
Creating a VPN Connection
Network Policy Settings
Using Remote Desktop
Using Remote Assistance
NAP Issues
DirectAccess Issues
Module Review
Module 6: Logon and Resource Access Issues
Configure Password Policies and User Properties
Identify Logon Errors
User Profile and File Access Issues
Offline Files and Printer Access Issues
File Access Trouble Ticket
Module Review
Module 7: Security Issues
Encrypting and Recovering a File
Recovering BitLocker-Protected Drives
Internet Explorer and Content Access Issues
File Permissions Issues
File Access Permissions
Module Review
Module 8: Operating System and Application Issues
Application Operations Issues
Applying Application and Windows Updates
Module Review
Module 9: Performance Related Issues
Resource Monitor
Performance Monitor
Data Collector Set
Performance Monitor Alerts
Overview of Event Viewer
Assign a Task to an Event
Module Review
Exam Prep: Questions 1-27
Exam Prep: Questions 27-53
Exam Prep: Questions 54-75
Program Summary