Session 1
Section A: Communicate
? Self-Assessment
? Introduction
Section B: Four Basics of Communication
? Objectives
? Audience
? Technique
? Summary & Call to Action
? Assessment
Section C: Communicating Better: Writing
? Reader?s Point of View and the Main Idea
? Brainstorming
? Outlining & Aerobic Writing
? Organizing the Document
? Revising
? Visual Clarity & Headlines
? Assessment
Section D: Speaking Better: Presenting
? Outlines & First Impressions
? BEST Recipe & Signpost Phrases
? Plan Your Conclusion
? Delivery
? Visual Aids & Room Choreography
? Curing Fear & Self Consciousness
? Answering Questions: Q-BEST-Q Recipe
? Asking Questions
? Use Mistakes to Build Credibility
? Assessment
Section E: Interacting Better: Meetings
? Meetings are Costly Investments
? Think Purposes, Not Meetings
? Forecast Your Meetings
? Leading Meetings
? Public Minutes
? Ending & Last Words
? Assessment