COURSE OUTLINE
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Section A: Introduction
· Course Overview
· Key Fact
Section B: The Meeting
· Before the Meeting
· During the Meeting
· Leading the Meeting
· Decisions and Actions
· Key Fact
Section C: The Memo
· Business Communication
· Your Audience
· Brainstorming, Organizing, and Editing
· Key Fact
Section D: The Presentation
· The Introduction
· Getting Attention
· Nonverbal
· Your Voice
· Dealing with Questions
· Successful Communication
· Conclusion
| Section A: Better Business Writing
· Introduction
· Know Your Audience
Section B: Practice the Basics
· Spelling
· Punctuation
· Usage
Section C: Developing a Style
· Defining Style
· Finding Your Style
· Improving Style
Section D: Form & Format
· Selecting a Format
· Formatting
Section E: Writing Persuasively
· Motivated Sequence
· Conclusion
| Section A: Effective Presentation Skills
· Introduction
· Course Overview
Section B: Getting Started
· Dealing with Fear
· Reducing Anxiety
· Planning
· Key Fact
Section C: Organizing and Preparing
· Developing the Presentation
· Handouts and Visuals
· Practice
· Key Fact
Section D: Making Effective Presentations
· Physical Facilities
· Jumpstarting
· Delivery
· Common Mistakes
· Handling Questions
· Good Luck
| Section A: Making Humor Work
· Introduction
· Humor Notes
· Humor in the Workplace
· Bad Humor
· Bridge Building
· Good Humor
· Review
· Humor Notes
Section B: Case Study: University National
· Communicate with Humor
· Differentiate with Humor
· The Humor Edge
· Humor Notes
Section C: Developing Relationships
· Getting Attention
· Creating Intimacy
· Selling With Humor
· Humor Notes
Section D: Laughter - The Stress Blocker
· The Introduction
· Overview
· Stress Reducers
· Conclusion
| Section A: Successful Negotiation
· Introduction
· Misconceptions
· Course Overview
· Key Fact
Section B: Negotiation: What and Why?
· Destination
· Identify Opportunities
· Win/Win Philosophy
· Give/Get Principle
· Key Fact
Section C: The Negotiating Process
· Six Steps
· Key Fact
Section D: Strategies and Tricks
· Preparation and Planning
· Will and Skill
· Negotiating Strategies
· Key Fact
Section E: Conclusion
· Things to Remember
· Successful Negotiation
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