COURSE OUTLINE
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Session 1Section A: Effective Performance Appraisals
· Introduction
· Managing Performance
· Making a Difference
Section B: Preparation
· Plan
· Goals & Standards
· Expectations
Section C: Conducting the Appraisal
· Appraisal Discussion
· Talking vs. Listening
· Asking Questions
· Giving Criticism
· Future Development
Section D: Following Up
· Management
· Written Records
· New Expectations
· Empowerment
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