Session 1
Section A: Empowerment
? Introduction
? What is Empowerment?
? Key Fact
Section B: Changing Organizations
? The New Workforce
? Customers
? A Different Way
? Key Fact
Section C: Changing Mindsets
? Overlooking Customers
? From Pyramids to Circles
? Resistance to Change
? Key Fact
Section D: Changing Relationships
? With Customers
? With Coworkers
? Teams
? Key Fact
Section E: Changing Structures
? Get Feedback
? Develop a Vision
? Define Measurements
? Conclusion