Executive Management Series

Empowerment

Section A: Empowerment
? Introduction
? What is Empowerment?
? Key Fact

Section B: Changing Organizations
? The New Workforce
? Customers
? A Different Way
? Key Fact

Section C: Changing Mindsets
? Overlooking Customers
? From Pyramids to Circles
? Resistance to Change
? Key Fact

Section D: Changing Relationships
? With Customers
? With Coworkers
? Teams
? Key Fact

Section E: Changing Structures
? Get Feedback
? Develop a Vision
? Define Measurements
? Conclusion

 

Managing Change at Work

Section A: Managing Change
? Introduction
? Course Overview
? Key Fact

Section B: Facing Change
? Dealing with Change
? Effective Managers
? Leading Change
? Key Fact

Section C: Understanding Change
? The Change Model
? Denial
? Resistance
? Exploration
? Commitment
? Key Fact

Section D: Leading for Change
? People and Change
? People and Denial
? People and Resistance
? People and Exploration
? Conclusion

 

Managing for Commitment

Section A: Module One
? Overview
? Step 1 - Like Me
? Step 2 - Know Me
? Roles
? Responsibility
? Relationships
? Step 3 - Know Them
? Step 4 - Grow
? Review

Section B: Module Two
? Overview
? Negativity
? Feedback
? Step 5 - Take Action
? Conversation Model
? Step 6 - Anticipate
? Step 7 - Be Positive
? Step 8 - Persist
? Review

Section C: Module Three
? Overview
? Five Different Behaviors
? Decision Making
? Step 9 - Lighten Up
? Step 10 - Take Care of Me
? Leadership Qualities
? Step 11 - Have Patience
? Step 12 - Be Committed
? Review

 

Organisational Vision, Values and Mission

Section A: Organizational Vision, Values, and Mission
? Introduction
? The Visioning Sequence
? Key Fact

Section B: Clarifying Values
? Core Values
? From Rules to Values
? Key Fact

Section C: Scan the Current Situation
? Reality Check
? Effective Scanning
? Key Fact

Section D: Define the Mission
? A Flexible System
? Organizational Identity
? A Living Statement
? Key Fact

Section E: Create a Vision
? Picturing the Vision
? Change Management
? Clarity
? Key Fact

Section F: Implement the Vision
? Vision and Strategy
? Conclusion

 

Quality at Work

Section A: Quality at Work
? Introduction
? Course Overview
? Key Fact

Section B: Quality Consciousness
? Attitude
? Communication
? Pride
? Key Fact

Section C: Quality Standards
? Shared Standards
? Q-Match
? Key Fact

Section D: The Three C?s of Quality
? Commitment
? Competence
? Communication
? Key Fact

Section E: Goal Setting
? Defining Value
? Things to Remember
? Key Fact

Section F: Perfection Standards
? The Perfection Problem
? PAS Options
? Key Fact

Section G: How To?s of Quality
? Summing Up
? Conclusion