Session 1
Section A: Handling Conflict
? Introduction
? Positive Effects
? Negative Effects
? Misconceptions
? Reflections
Section B: Types of Conflict
? Three Types
? Internal Conflict
? Interpersonal Conflict
? Intergroup Conflict
? Reflections
Section C: Stages of Conflict
? Three Stages
? Everyday Concerns
? Significant Challenges
? Overt Battles
? Reflections
Section D: Managing Conflict
? Five Styles
? Collaboration
? Obliging
? Dominating
? Avoiding
? Compromising
? Reflections
Section E: Maintaining Relationships
? Principles
? Guidelines
? Constructive Confrontation
? Communication Tips
Section F: Emotions of Conflict
? Emotional Responses
? Four Questions
? Rejection Response
Section G: Responses to Avoid
? Emotional Don'ts
? Closer Look