Session 1 Section A: Management Perspectives
? Getting Started
? Paradigm Shift
? Facilitator Comments
? Take the Quiz
? Becoming a Manager
? Organizational Chart
? Model Organization
Section B: Coaching
? Improving Performance
? Team Stages
? Barriers to Performance
? Clarifying & Probing
? Inspiring
? Motivating
Section C: Mentoring
? Examples
? Metoring = Instruction
? Lead by Example
? Need to Mentor
? Mentoring Review
? Empowerment
? Benefits of Mentoring
? Getting Results
Section D: Counseling
? When to Counsel
? Confronting
? Respect vs. Like
? How to Confront
? Ways to Get Solutions
? Consequences/Rewards
? Attitude Change
? Facilitator Follow-up