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COURSE INTRODUCTIONThe Leadership Training Course Series from LearnKey provides five complete courses of instruction to help organizations develop effective leaders and successful teams. Courses include Powerful Communication Skills, Powerful Presentation Skills, How to Supervise People, How to Coach an Effective Team and How to Handle Conflict and Confrontation.
Benefits
Your new skills will generate results - people will respond to you more positively. You will have the confidence to communicate your ideas in your style. Get people to take ownership of their jobs - create the perfect team! Become a better leader by using proven approaches for handling conflict and negativity.
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COURSE OUTLINE
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Section A: Introduction
? Tour
? Communication Skills
Section B: Listening Concepts
? Attending
? Following
? Reflecting
? Listening Skills
Section C: Communication Methods
? Passive
? Aggressive
? Assertive
? Emotional Control
? Being Effective
Section D: Basic Communication Skills
? Nonverbal Skills
? Body Language
? Eye Contact
? Public Speaking
? Writing Skills
? Applying Skills
Section E: Pressurized Situations
? Overview
? Negative Self-talk
? Handling Criticism
? Problem Solving
? Conflict Management
Section F: Communication Tools
? Charisma
? Technology
? Applying Concepts
? Conclusion
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Section A: Getting Started
? Introduction
? Audiences
? Attention
Section B: Presentation Style
? Your Personality Type
? Personality Types
? Out of the Gray Zone
? Presentation Flowchart
? 3 Presentation Models
? To Speak or Not to Speak
Section C: Presenting Your Material
? What Disarms an Audience
? What Arms an Audience
? Rapport
? Exchange of Needs
? Humor
? Interruptions
? NLP
Section D: Tips & Tactics
? Powerful Negotiation
? Leading a Meeting
? Tips for the Voice
? Fear Factor
? Conclusion
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Section A: Leadership
? Supervision & Leadership
? Five Action Steps
? Power Points
? Delegation
? Building Blocks
? The PDCA Cycle
? Value-Added
? Review
Section B: Managing Your Time
? Take Control
? Time Management
? Stress Management
? Handling New Employees
? Training Employees
? Recognition
? Review
Section C: Supervisory Success
? PDCA - Management Tool
? Promotions
? Problem Employees
? EEQ/AAR
? Communication
? Meetings
? Presentations
? Review
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Section A: Management Perspectives
? Getting Started
? Paradigm Shift
? Facilitator Comments
? Take the Quiz
? Becoming a Manager
? Organizational Chart
? Model Organization
Section B: Coaching
? Improving Performance
? Team Stages
? Barriers to Performance
? Clarifying & Probing
? Inspiring
? Motivating
Section C: Mentoring
? Examples
? Metoring = Instruction
? Lead by Example
? Need to Mentor
? Mentoring Review
? Empowerment
? Benefits of Mentoring
? Getting Results
Section D: Counseling
? When to Counsel
? Confronting
? Respect vs. Like
? How to Confront
? Ways to Get Solutions
? Consequences/Rewards
? Attitude Change
? Facilitator Follow-up
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How to Handle Conflict and ConfrontationSection A: Handling Conflict
? Introduction
? Positive Effects
? Negative Effects
? Misconceptions
? Reflections
Section B: Types of Conflict
? Three Types
? Internal Conflict
? Interpersonal Conflict
? Intergroup Conflict
? Reflections
Section C: Stages of Conflict
? Three Stages
? Everyday Concerns
? Significant Challenges
? Overt Battles
? Reflections
Section D: Managing Conflict
? Five Styles
? Collaboration
? Obliging
? Dominating
? Avoiding
? Compromising
? Reflections
Section E: Maintaining Relationships
? Principles
? Guidelines
? Constructive Confrontation
? Communication Tips
Section F: Emotions of Conflict
? Emotional Responses
? Four Questions
? Rejection Response
Section G: Responses to Avoid
? Emotional Don'ts
? Closer Look
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