Session 1
Section A: Making Humor Work
* Introduction
* Humor Notes
* Humor in the Workplace
* Bad Humor
* Bridge Building
* Good Humor
* Review
* Humor Notes
Section B: Case Study: University National
* Communicate with Humor
* Differentiate with Humor
* The Humor Edge
* Humor Notes
Section C: Developing Relationships
* Getting Attention
* Creating Intimacy
* Selling With Humor
* Humor Notes
Section D: Laughter - The Stress Blocker
* The Introduction
* Overview
* Stress Reducers
* Conclusion