Session 1 Section A: Managing Change
? Introduction
? Course Overview
? Key Fact
Section B: Facing Change
? Dealing with Change
? Effective Managers
? Leading Change
? Key Fact
Section C: Understanding Change
? The Change Model
? Denial
? Resistance
? Exploration
? Commitment
? Key Fact
Section D: Leading for Change
? People and Change
? People and Denial
? People and Resistance
? People and Exploration
? Conclusion