Session 1
Section A: Understanding Conflict Management
? Self-Assessment
? Objectives
? Conflicts & Disagreements
? MODI
? Assessment
Section B: The Nine Styles
? Introduction
? Firm Styles
? Listen Up!
? Neutral Sytles
? Listen Up!
? Flexible Styles
? Assessment
Section C: Steps for Managing Disagreement
? Explore
? Say What?
? Plan & Prepare
? Say What?
? Implement
? Summary
? Assessment