Successful Management Series

Powerful Communication Skills

Section A: Introduction
? Tour
? Communication Skills

Section B: Listening Concepts
? Attending
? Following
? Reflecting
? Listening Skills

Section C: Communication Methods
? Passive
? Aggressive
? Assertive
? Emotional Control
? Being Effective

Section D: Basic Communication Skills
? Nonverbal Skills
? Body Language
? Eye Contact
? Public Speaking
? Writing Skills
? Applying Skills

Section E: Pressurized Situations
? Overview
? Negative Self-talk
? Handling Criticism
? Problem Solving
? Conflict Management

Section F: Communication Tools
? Charisma
? Technology
? Applying Concepts
? Conclusion

 

Powerful Presentation Skills

Section A: Getting Started
? Introduction
? Audiences
? Attention

Section B: Presentation Style
? Your Personality Type
? Personality Types
? Out of the Gray Zone
? Presentation Flowchart
? 3 Presentation Models
? To Speak or Not to Speak

Section C: Presenting Your Material
? What Disarms an Audience
? What Arms an Audience
? Rapport
? Exchange of Needs
? Humor
? Interruptions
? NLP

Section D: Tips & Tactics
? Powerful Negotiation
? Leading a Meeting
? Tips for the Voice
? Fear Factor
? Conclusion

 

How to Supervise People

Section A: Leadership
? Supervision & Leadership
? Five Action Steps
? Power Points
? Delegation
? Building Blocks
? The PDCA Cycle
? Value-Added
? Review

Section B: Managing Your Time
? Take Control
? Time Management
? Stress Management
? Handling New Employees
? Training Employees
? Recognition
? Review

Section C: Supervisory Success
? PDCA - Management Tool
? Promotions
? Problem Employees
? EEQ/AAR
? Communication
? Meetings
? Presentations
? Review

 

How to Coach an Effective Team

Section A: Management Perspectives
? Getting Started
? Paradigm Shift
? Facilitator Comments
? Take the Quiz
? Becoming a Manager
? Organizational Chart
? Model Organization

Section B: Coaching
? Improving Performance
? Team Stages
? Barriers to Performance
? Clarifying & Probing
? Inspiring
? Motivating

Section C: Mentoring
? Examples
? Metoring = Instruction
? Lead by Example
? Need to Mentor
? Mentoring Review
? Empowerment
? Benefits of Mentoring
? Getting Results

Section D: Counseling
? When to Counsel
? Confronting
? Respect vs. Like
? How to Confront
? Ways to Get Solutions
? Consequences/Rewards
? Attitude Change
? Facilitator Follow-up

 

How to Handle Conflict and Confrontation

Section A: Handling Conflict
? Introduction
? Positive Effects
? Negative Effects
? Misconceptions
? Reflections

Section B: Types of Conflict
? Three Types
? Internal Conflict
? Interpersonal Conflict
? Intergroup Conflict
? Reflections

Section C: Stages of Conflict
? Three Stages
? Everyday Concerns
? Significant Challenges
? Overt Battles
? Reflections

Section D: Managing Conflict
? Five Styles
? Collaboration
? Obliging
? Dominating
? Avoiding
? Compromising
? Reflections

Section E: Maintaining Relationships
? Principles
? Guidelines
? Constructive Confrontation
? Communication Tips

Section F: Emotions of Conflict
? Emotional Responses
? Four Questions
? Rejection Response

Section G: Responses to Avoid
? Emotional Don'ts
? Closer Look