Session 1 Section A: Team Problem Solving
? Introduction
? Course Overview
? Fact File
Section B: Problem Recognition
? Process
? Gathering Information
? Fact File
Section C: Problem Labeling
? Data Collection
? Labeling Techniques
? Defining the Label
? Fact File
Section D: Problem-Cause Analysis
? Root Cause
? Techniques
? Fact File
Section E: Optional Solutions
? Confirming Root Cause
? Search for Solutions
? Fact File
Section F: Resolving the Problem
? Decision Making
? Fact File
? Action Planning
? The Six Steps