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COURSE INTRODUCTION
Don't let poor phone skills hurt your organization's reputation. This LearnKey training course, based on the book Telephone Courtesy & Customer Service by Lloyd Finch, is guaranteed to earn your organization outstanding marks in customer service. Learn the importance of effective telephone techniques and how to correctly identify customer wants and needs with positive, motivating instruction. This training course includes practical case studies, skills inventories and personal action plans; plus, exercises for managing difficult customers! This training course is ideal for receptionists, customer service representatives and collectors.
Benefits
Get in touch with customers wants and needs with attentive customer services skills. Ensure that your telesales department understands the power of positive telephone techniques. Improve your business reputation with a highly skilled staff.